HelpOne
Streamline Your Telecom Management with HelpOne by Unimax
Simplify Telecom & UC Tasks with One Powerful Tool
Why Choose HelpOne?
Reduce Work Tickets by Up to 70%
Off-load redundant telecom and UC tasks, drastically reducing work tickets that clog up your help desk.
Instant Changes
Process MACDs immediately—no more waiting for days to resolve simple issues like voicemail resets or phone label updates.
Cost-Effective
Save on operational costs by enabling help desk agents to handle tasks traditionally managed by telecom engineers.
How HelpOne Works
HelpOne’s intuitive interface makes managing telecom and UC environments easy, even for agents with no prior telecom experience. Here’s how it works:
Configurable Interface
Customize which MACDs your help desk agents can view and change. Whether it’s a voicemail password reset or a phone number update, you have full control over access.
Real-Time Changes
All modifications made through HelpOne are applied immediately, ensuring that employee requests are resolved on the spot—no more work tickets or delays.
Multi-Vendor Compatibility
Whether you’re using Cisco, Avaya, or Microsoft, HelpOne integrates seamlessly, managing all systems from one unified interface.
Use Cases for HelpOne
Whether you’re a large enterprise or a mid-sized business, HelpOne can deliver immense value by simplifying telecom management:
IT and Telecom Teams
Multi-Vendor Environments
Cost-Sensitive Organizations
Features That Set HelpOne Apart
Multi-Vendor, Multi-System Compatibility
HelpOne is compatible with all major telecom and UC systems, making it ideal for organizations with complex environments. Whether you use Avaya, Cisco, or Microsoft systems, HelpOne ensures seamless integration.
Global Search Functionality
Help desk agents can quickly locate employee telecom assets with HelpOne’s global search feature, regardless of the system or vendor platform. This eliminates time spent searching multiple databases and platforms for information.
User-Friendly Design
The interface is specifically designed for non-technical users. Agents don’t need any prior knowledge of telecom systems, and only minimal training is required to get started.
Instant Notifications
Once changes are made, employees receive immediate email confirmations, providing transparency and accountability in the process.
Activity Reports
HelpOne logs all changes made by help desk agents, showing who made the change, the date, and the time, ensuring full documentation and auditing capabilities.
Are we compatible?
Schedule a
Personalized Demo
Discover how HelpOne can revolutionize your telecom management. With real-time MACD processing, cost savings, and seamless integration, it’s time to empower your help desk with the tools they need to succeed.